Thank you for shopping at Ka Ming Limited. We are committed to ensuring your satisfaction with our handcrafted jewelry products. Please read our policy carefully to understand your rights and our procedures regarding shipping and returns. By placing an order on w87.watchhousesale.com, you agree to the terms outlined below.
1. SHIPPING POLICY
We strive to process and ship all orders promptly. Please allow 1-3 business days for order processing and verification before your item is dispatched. You will receive a confirmation email with tracking information once your order has been shipped.
Please note that delivery times are estimates and may vary depending on your location and the efficiency of the carrier. Ka Ming Limited is not responsible for delays caused by the shipping carrier or customs clearance processes.
2. RETURNS & REFUNDS POLICY
2.1 14-Day Return Window
We accept returns on unworn, unused, and undamaged items in their original packaging. To be eligible for a return, you must initiate the process within 14 calendar days from the date you received your order. We regret that we cannot accept returns on items reported after this 14-day period.
2.2 Return Shipping Costs
The customer is responsible for paying all return shipping costs. Original shipping charges are non-refundable. We strongly recommend using a trackable shipping service for your return, as Ka Ming Limited cannot be held responsible for items lost or damaged during transit back to us.
2.3 Conditions for Returns
To complete your return, please ensure the item meets the following conditions:
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The item must be in its original, unworn condition.
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All tags and labels must be attached.
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The item must be returned in its original packaging, including any authenticity cards or gift boxes.
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You must include your order number or a copy of your invoice inside the package.
2.4 Return Shipping Address
Please send all returns to the following address. Failure to use the correct address may result in delays or loss of your return.
Returns Department
Ka Ming Limited
7/F, Block A, Ming Pao Industrial Centre, 18 Ka Yip Street, Chai Wan
Contact: +852 5311 0074
Please clearly mark the package with your order number.
3. REFUND PROCESSING & TIMING
3.1 Inspection and Processing
Once your returned item is received at 7/F, Block A, Ming Pao Industrial Centre, 18 Ka Yip Street, Chai Wan, it will be inspected by our quality assurance team. We will notify you via email of the receipt of your return and the status of the inspection.
3.2 Refund Approval
If your return is approved, we will process the refund to your original method of payment (credit card, debit card, or original PayPal account).
3.3 Refund Timeline
Please be advised that once a refund is issued by Ka Ming Limited, it may take a minimum of 14 calendar days for the funds to appear in your account. This timeframe is dependent on the processing speeds of banks and financial institutions and is outside of our control.
3.4 PayPal-Specific Refund Policy
For orders paid via PayPal, our standard processing time remains at least 14 days. However, we strictly adhere to all applicable laws and PayPal’s policies. In certain jurisdictions, local laws may require a refund window of up to 30 days. In such cases, Ka Ming Limited will comply with the 30-day requirement to ensure full legal and regulatory compliance.
4. REFUND PROCEDURE SUMMARY
For clarity, please follow these steps for all returns:
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Initiate Return: Contact us via email at [email protected] within 14 days of receiving your order. Please include your order number and reason for return. Our team will confirm your eligibility.
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Prepare Package: Securely pack the unworn item in its original packaging. Include your order number inside.
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Ship Item: Ship the package to the Returns Department address listed in Section 2.4. You are responsible for the cost of return shipping.
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Await Confirmation: Upon receipt, we will inspect your item within 3-5 business days. We will send you an email confirming the approval or rejection of your refund.
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Receive Funds: Once approved, your refund will be issued. Please allow at least 14 days for the funds to appear in your account, or up to 30 days for specific PayPal transactions where required by law.
5. NON-RETURNABLE ITEMS
For hygiene and safety reasons, we cannot accept returns on earrings (including ear cuffs) unless the item arrived damaged or defective. Sale items, gift cards, and custom-made pieces are also final sale and cannot be returned.
6. CONTACT US
If you have any questions regarding our Shipping & Returns Policy, please contact us at [email protected] or call us at +852 5311 0074. We are here to assist you.